Return and Exchange is NOT PERMITTED for ALL items. Please ensure size and color are correct before placing an order.
However, if you received a faulty item, you may choose option 1 or 2:
Option 1 – A return & exchange within 10 days of purchase (postage is chargeable)
Option 2 – A rebate RM10 (will be transferred to your bank account).
Terms & Conditions:
Upon receiving the parcel, please check and verify your purchase immediately.
If defects are found 10 days after the receipt date, we reserves the right to determine between defective product and normal wear-and-tear.
10 days Return Policy applies for orders within Malaysia only.
Notify us at email@example.com by quoting the order number and the product details.
Products shall be returned via post.
All products are eligible for only a one-time exchange and return.
Returned goods must be in new original condition with all labels and packaging attached (E.g. NEDJMA Closet’s tags/labels, plastic wrap etc)
Damaged, soiled, or altered return goods will not be entertained and to be returned to customer.
Deadline on Goods Return/Exchange Application is stated on My Account > Orders.
All return/exchange application will be processed within 3-5 working days upon receipt of returned items.
Returns of defective products are subject to:
Same model (subject to stock availability), OR
Product with same value.