Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free delivery within Malaysia. For Singapore & Brunei, shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout. The charges may vary depending on the country.

Which payment methods are accepted in the Online Shop?

We accept payment through PayPal (you can pay with credit card or debit card if you don’t have a PayPal account) and FPX Malaysian internet banking (maybank2u, cimbclicks, rhbnow, and most banks).

How long will delivery take?

Nedjma Closet makes every effort to deliver your order within 3-6 working days in Malaysia, and within 5-8 working days in other countries, once the package is shipped out of warehouse. Nedjma Closet is not liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion.

How secure is shopping in the Online Shop? Is my data protected?

Nedjma Closet does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

How can I get my tracking number?

You will receive your tracking number via e-mail when your parcel is sent out to you.

How can I track & trace my parcel?

You can track on J&T express or Citylink Express website.